Refund and Returns Policy
Bold N Cold
Refund Policy
At Bold N Cold Services, we are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, our refund policy ensures that you can return eligible items for a refund under the following conditions:
Eligibility for Refunds:
- Refunds are available only for products that are defective, damaged during shipping, or not as described on our website.
- Requests for refunds must be made within 30 days of receiving the product.
Conditions for Refunds:
- The product must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase (order confirmation, receipt, etc.) must be provided.
Process for Refunds:
- To request a refund, please contact our customer support team via email at [email protected] or by calling +1 250 713 7992.
- Provide details about the defect or issue with the product and include your order number.
- Once the request is reviewed and approved, we will issue a refund to the original payment method used within 5-7 business days.
Exceptions:
- Refunds will not be issued for products damaged due to misuse or mishandling by the customer.
- Custom orders or personalized products are non-refundable unless there is a manufacturing error.
Return Policy
We want our customers to be completely satisfied with their purchases. If for any reason you are not happy with your purchase, you may return it according to the following policy:
Eligibility for Returns:
- Returns are accepted within 30 days of receiving the product.
- The product must be in its original, unused condition with all tags, labels, and packaging intact.
Conditions for Returns:
- Returns must be initiated within 30 days of receiving the product.
- A proof of purchase is required for all returns.
Process for Returns:
- To initiate a return, please contact our customer support team at [email protected] or +1 250 713 7992.
- Provide your order number and reason for the return.
- Once the return is approved, we will provide you with a return shipping label. You can then send the product back to us.
Return Shipping Costs:
- The customer is responsible for the return shipping costs, unless the return is due to a defect or shipping error on our part.
Refunds for Returns:
- Upon receiving the returned product and verifying its condition, we will issue a refund to the original payment method used within 5-7 business days.
- Shipping charges are non-refundable unless the return is due to a defect or error on our part.
Exceptions:
- Returns will not be accepted for products that have been used, altered, or damaged after receiving them.
- Sale items, promotional items, and special orders are not eligible for returns.